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Support

Use the Support action in FlexiExport to get help.

Support button

tip

Before contacting support, collect the template name, file ID, run ID, and a screenshot when available.

The support dialog can include useful app context such as:

  • App instance ID.
  • User ID.
  • Whether the current user is the site owner.

Include this information when contacting support so the issue can be investigated faster.

Contact Methods​

Support can be handled through the available support email or contact form, depending on where the app is installed and which support option is shown.

What to Include​

When possible, include:

info

The more context you include, the faster support can identify the affected app instance, template, and export run.

  • Template name.
  • File ID.
  • Run ID.
  • Screenshot of the issue.
  • Short description of what happened.

Support can help with export failures, missing files, storage delivery issues, contributor access questions, and plan limit refresh issues.